RETURNS AND REPLACEMENTS
While we go extra steps to make sure your product is shipped quickly and efficiently, there are certain situations that you as a customer, may elect to file for a refund or replacement. Customer can ask for a full refund within 14 working days from the date of product delivered / received.
What qualifies for a Refund?
• Customer is not satisfied with the product.
• Customer has not received the order within the agreed period, providing delay was not the result of GOODVITAMINSCARE LTD action or inaction.
• Customer has received defective or damaged products. Note : £15 fees may be charged for cheque return. Replacement Policy If you are not completely satisfied with the GOODVITAMINSCARE LTD products you have received, you can replace it. In case of damaged or defective products, you can initiate a return for a replacement. The original item will be recalled and an exchange will be shipped to you. The product should be returned in its actual condition at the time of delivery. Please ensure that GOODVITAMINSCARE products are not used. Branded packaging should be returned in an undamaged condition with the products. Terms of Acceptance of Return
• To request a refund customer must call or email the support team. Share the reason for refund and the support division will provide prompt assistance.
• Once the customer sends the package back, our Quality Control Department examines it and issues the refund.
The customer requests a reshipment of the product and will not incur any additional shipping charges.
• For the replacement, you need to contact us before sending the product to us via the contact form or by calling us.
• Some products are delivered in more than one shipping package, so partial order may be sent out with advance notice. This is generally due to limited inventory of particular products.
